xx9990 Privacy Policy
Your personal information is completely safe with us. Read this policy to learn how xx9990 collects, uses, and protects your data.
xx9990 operates a safe and trusted online casino and betting platform for users in Bangladesh. We believe that every user's privacy is a fundamental right. Ensuring the protection of your personal information is therefore one of our highest priorities. In this privacy policy, we have clearly explained what information is collected, why it is collected, how it is stored and used, and what rights you have.
1. What Information We Collect
xx9990 collects certain types of information from users in order to provide its services. The types of information collected are described in detail below:
Personal Identification Information
The following information is collected when you register an account:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
Financial Information
Information required to process transactions:
- bKash, Nagad, Rocket, or Upay number
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction records and timestamps
Technical Information
Information collected automatically from your device and connection:
- IP address
- Browser type and version
- Device type and operating system
- Site access time and session duration
- Cookies and local storage data
Gaming Activity Information
Records of your platform usage:
- Game play history and results
- Bet amounts and times
- Bonus usage details
- VIP level and rewards records
2. How Your Information Is Used
xx9990 uses the collected information only for the following purposes. We do not use your information for any unauthorised purpose:
2.1 Account Management and Identity Verification
Your personal information is used to create, manage, and secure your account. This includes age verification — xx9990 is for users aged 21 and above only, so confirming the age of each account is our obligation. Some services may be restricted until the identity verification process is complete.
2.2 Financial Transaction Processing
Financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. Records of each transaction are stored securely and may be used to resolve any disputes.
2.3 Providing Customer Support
Your account information is used to resolve your issues, answer your questions, and ensure 24/7 live chat support. Our support team provides service in Bengali and is able to deliver fast and effective solutions by reviewing your previous communication history.
2.4 Security and Fraud Prevention
Technical information is analysed to ensure platform security and to detect irregular or suspicious activity. This information plays an important role in preventing multiple account operations, money laundering, and other illegal activities.
2.5 Ensuring Responsible Gaming
By analysing your gaming activity data, we can identify potentially problematic gaming behaviour. This is an important part of our service — we believe responsible gaming is essential for a safe entertainment experience. Visit our Responsible Gaming page to learn more.
3. Sharing Information with Third Parties
xx9990 does not sell your personal information or share it with unauthorised third parties for commercial purposes. However, information may be shared in the following limited circumstances:
3.1 Payment Processors
The minimum financial information required to complete transactions through bKash, Nagad, Rocket, Upay, and banking services is shared with those service providers. These providers follow their own privacy policies.
3.2 Technology and Software Partners
Gaming software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, Ezugi) process the minimum session data required to operate their games. These providers follow industry-standard security protocols.
3.3 Legal Obligations
It is our legal responsibility to provide relevant information in response to court orders, legal investigations, or valid requests from government authorities. In such cases we provide only the information requested, nothing more.
4. Data Security Measures
To ensure the security of your information, xx9990 has implemented industry-leading technical and organisational measures:
However, no method of data transmission or storage over the internet can be guaranteed to be 100% secure. Although we take the utmost precautions, it is your responsibility to keep your account password confidential and to notify us if you notice any suspicious activity.
5. Cookies and Tracking Technologies
Cookies and similar technologies are used on the xx9990 website. Cookies are small text files stored in your browser that help improve your experience on the site.
5.1 Essential Cookies
These cookies are necessary for the core functionality of the site — such as maintaining your login session, security verification, and remembering basic preferences. Without them, the site will not function properly.
5.2 Functional Cookies
Used to remember your preferences and settings. These make your experience more personalised.
5.3 Analytics Cookies
Collect anonymous statistics to understand how the site is used. This information is used to improve the site. You can disable cookies by changing your browser settings, though this may affect some site functionality.
6. Data Retention Period
xx9990 does not store your information indefinitely. Information is retained according to the following policy:
While the Account Is Active
All account information, transaction records, and gaming history are retained for as long as your account remains active. This helps ensure uninterrupted service for you.
After Account Closure
Even after an account is closed, certain information may be retained for a period of time for legal obligations, financial audits, and fraud prevention purposes. Once that period has passed, the information is securely deleted or anonymised.
Transaction Records
Financial transaction records are retained for an extended period because they fulfil legal and audit requirements. This information is used only for authorised purposes.
7. Your Rights
As a user of the xx9990 platform, you have the following rights regarding your personal information:
Right to Access
You can find out at any time what information we hold about you. You can contact our support team to request a copy of this information.
Right to Correction
If any information we hold about you is incorrect or outdated, you can request a correction. We will update the information as quickly as possible.
Right to Deletion
In certain circumstances you can request that your personal information be deleted. However, due to legal obligations, it may not be possible to delete some information.
Right to Object to Processing
In certain circumstances you can object to the processing of your information. We will review such requests and take the applicable steps.
To exercise any of the rights above, contact our support team via live chat or email. We will process your request within 7 business days.
8. Protection of Minors' Information
xx9990 does not knowingly collect or process personal information from anyone under the age of 21. Age verification during registration is mandatory. If we become aware that a minor has created an account, that account will be immediately closed and the associated information will be deleted. If parents or guardians suspect their child has created an account, please contact us immediately.
9. Changes to the Privacy Policy
xx9990 reserves the right to update this privacy policy as needed. If any significant changes are made to the policy:
- The "Last Updated" date at the top of the policy will be changed.
- For important changes, a notification may be sent to your registered email address.
- Continued use of the site after the changes have been made will be considered as your agreement to the new policy.
- If you do not agree with the revised policy, you may request to close your account.
We recommend that you visit this page regularly to stay informed about the latest policy.
10. Contact Us
If you have any questions or concerns about this privacy policy, or any requests regarding your information, please contact us: